First Ireland Information on COVID-19

Friday, March 20th, 2020

As Coronavirus fears are increasing, we are all hopeful that the situation will stabilise soon. At First Ireland, we want to assure our customers about our ability to continue business as usual during the Coronavirus outbreak.

In the meantime, we thank you for your patience and understanding and sincerely hope that you and your families stay safe and healthy over the coming weeks and months.

Below are the answers to some of the questions you may have:

Are First Ireland operating as normal at present?

While our offices in both Parkgate Street and Leixlip are closed to the public, our staff are on site or working remotely, operating as normal and will continue to answer/handle all customer queries as normal.

Will First Ireland be able to continue normal operations in the event of a substantial shutdown similar to that experienced in Italy?

Yes, we have activated our Contingency Plan and can assure you it will be business as usual.

Will First Ireland be able to operate in the event our offices being shut down?

Yes. All First Ireland, staff have the ability to work remotely and our IT Department have put plans in place should we have to close the offices completely. Our cloud-based technology allows us to operate normally, and customers can rest assured that their data is as secure as if staff were working from the office. All staff have been fully briefed on our Contingency Plan and our Security of Files/Equipment Off-Site / In-Transit policy.

Will claims be processed as normal?

Yes. Rest assured there will be no disruption to the processing of existing claims and for all new claims we will proceed as normal where possible. If there are any issues with necessary on-site inspections etc., we will keep in constant contact with you to advise you of the necessary steps to be taken.

What steps has First Ireland taken to ensure the safety of its staff?

  • We have closed the public receptions at First Ireland (both in Parkgate Street and Leixlip) with effect from 5.30pm on 12th March, until further notice.
  • We have cancelled all non-essential company travel and are preparing our team to work remotely to keep everyone safe and healthy.
  • We have conducted remote working testing with a number of our staff, and this has been very successful. We are confident that, regardless of the situation, it will be business as usual no matter what happens over the coming weeks and months.
  • All our practice and business decisions are informed by guidance from the relevant health authorities and we are assessing our preparedness and operations daily. 
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Key Contacts Queries

In this uncertain time, our thoughts are with all those who have been affected. The health and safety of our customers and employees is our top priority, and we are putting these measures in place to ensure you continue to receive the highest level of support from the First Ireland team. We set out below a list of key staff contacts for use in the event of a shutdown. Before that time, please continue to contact us via the normal channels.
Personal Insurance (Car, Home, Travel):
Existing Customers customerserviceadmin@firstireland.ie 01 882 0800
New Enquiries cover@firstireland.ie 01 882 0800
Business & Commercial Insurance:
Keith Gill Director kgill@firstireland.ie 087 2409 439
Kathy Church Business Manager kchurch@firstireland.ie 01 882 0853
Financial Services:
Jonathan Roche-Kelly Head of Financial Services jrochekelly@firstireland.ie 087 279 4349
Suzie Angier Team Leader saungier@firstireland.ie 086 834 9695
Compliance & Data Protection Queries :
Sinead Davies Compliance Manager sdavies@firstireland.ie 086 2564 893
Lorraine Lahart Compliance Executive llahart@firstireland.ie

If you have any further questions regarding complaints procedures please contact us.

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