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Frequently Asked Questions

Our Insurer, InsureandGo Ireland has listed the answers to their most Frequently Asked Questions. However it is important that you check your own policy schedule and document to clarify the cover applying to your own policy.

Contact Details

If you have a question which is not answered or if you have any further queries, please don’t hesitate to contact InsureandGo Ireland directly.

Make A Complaint

InsureandGo Ireland are committed to providing you with exceptional customer service however, if you have a complaint or enquiry please get in touch.

What is the maximum age you can insure up to?

If you are aged 66-86 inclusive we can cover you although the maximum trip duration is 31 days. This above applies to both Single Trip and Annual Multi Trip policy

What is a resident of the Republic of Ireland? Are you able to cover non-Republic of Ireland residents?

We define a resident of the Republic of Ireland as being someone who has been living in the Republic of Ireland for at least 6 of the last 12 months. If you do not fit this criteria, please visit our sister site, www.insureandgo.com.

Can you insure non-Republic of Ireland residents?

As long as you have been living in the Republic of Ireland for at least 6 of the last 12 months, we can provide you with cover.

I've left the Republic of Ireland and forgotten to get insurance. Can I still get cover with you?

Unfortunately, we are unable to cover you if you have already left the Republic of Ireland.

What ages do I put down when getting a quote?

Please enter your current ages. It does not matter if you have a birthday after you buy the policy; we just need your ages at the time your purchase the policy.

If I purchase online, are my details secure?

Data protection is taken very seriously. When you submit your personal and payment details to us online, they are encrypted to ensure that no-one else can read them. You can confirm this by looking for the padlock icon which appears either next to the address bar or in the status bar on the payment page. We also hold your details according to the General Data Protection Act (GDPR). Please note that we do not hold your payment details.

How can I pay for my travel insurance?

You can pay for your travel insurance using a credit or debit card, or by cheque. We accept the following credit and debit cards:VISA, MasterCard, VISA Debit Card, Laser Card. Payments by credit or debit card are instant but may take time to show on your statement.

When should I start my travel insurance?

If you are purchasing Single Trip or Long Stay travel insurance, you will need to start your policy on the day that you leave to go on your trip. Cover for cancellation on these policies starts from the date of purchase. If you are purchasing an Annual Multi Trip, you are only covered from the date you choose to start your policy.

Can children aged under 18 be covered on their own policy?

Unfortunately, we are unable to provide insurance for children aged under 18 who are not travelling with a responsible adult.

I am having trouble paying online. Can you help me?

If you are having trouble paying for your travel insurance online, make sure you check all of your personal and payment details. Ensure you have selected the correct card type and entered your full card number. Check the expiry and/or valid from date has been entered correctly. Also, make sure you have entered the correct security code (CVC). This code is the last three digits shown on the back of your card over the signature strip. If you are still having problems processing your payment, please contact our Customer Service Department.

What are my cancellation rights?

Once you have purchased your travel insurance, subject to the condition detailed in the note below, you are entitled to a 14 day cooling-off period. If you cancel during the cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by e-mail. To cancel by e-mail, send your request to cancellations@InsureandGo.ie.

To cancel by post, send a letter to:
Customer Service Department
Insure&Go Ireland Ltd
Ireland Assist House
22-26 Prospect Hill
Galway