Understanding the Claims Process
You Report an Incident
You report online by filling the form
We Review
We will review the details of your claim and contact you.
We Follow Up
We will call you to discuss further details and information.
You Get Paid
Finally, the payments will be done based on the terms of your policy
Motor Claim Initial Notification
We offer a Full Claims Advice and handling Service, and are here to help you every step of the way. We will also help you get the best possible settlement if you do. ith First Ireland you are also not alone in the event of making a claim against a third party – we have a specialist service to help you right through to claim settlement, including recovery of your uninsured losses.
- Make sure no one is injured. If you have any doubts ring the emergency services.
- Get the registration numbers of the other vehicle(s) involved.
- Get the insurance details (insurer and policy number) from their insurance disc(s).
- Get the phone numbers of the other people involved.
- Contact details and insurance information of anyone else involved.
- Contact details of any witnesses or Gardai (or other police if abroad).
- If possible, try to take some photos of the scene using your mobile phone (from a safe place).
- Ring us and report the claim as soon as possible.
- Don't admit liability, even if you think the accident is your fault.
- Don't move your vehicle until it is safe to do so.
- www.accidentsketch.com to help with accidents.
What to do in the event of an accident:
- Contact your local Garda Station immediately to report the theft.
- Ask the Gardai for their case Reference number, contact person and contact details (if they don’t have it yet, they will post it out to you).
- Ring us and report the theft as soon as possible, and will we take it from there.
What to do in the event of theft:
- Call us to check your approved repairer for windscreen damage
Windscreen Claims:
Home Claim Initial Notification
This is an initial claim notification and we may need to speak further with you to finalise the notification process and submit your claim information to your insurer.
If this is the case, we will endeavor to contact you at your nominated call time.
Travel Claims
Making a travel claim is easy with our insurer and we’ve listed their suite of claims below, just download the claim for that is most relevant to your claim.
Please complete the claim form in full, and send it along with all the required original supporting documentation to process your claim to the address noted on your form.
However, if receipts cannot be obtained, claims will still be considered provided there is some form of proof of purchase or ownership.
If you have any further questions, please contact their claims team by phone on 091 545 907 or email claims@insureandgo.ie.
Please note that you will need to notify your claim within 31 days of the end of your trip. Once you have registered your claim with InsureandGo Ireland, this time limit no longer applies.
Pet Claims
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How to make a claim for Veterinary Fees:
- Before your Pet is treated check that your vet is willing to complete the claim form and supply the supporting invoices.
- If you are claiming for Veterinary fees please download a claim form below and follow the guidance on in details of Your Policy Document Section 1 - Veterinary Fees.
- Please download a claim form.
- If you need help completing it or have any questions please contact us and we will help with any query.